Touratech Shop

Delivery and Returns

Free delivery within Major cities in the UAE

Free return of defective parts for 1 month from date of purchase

We ship by Courier DHL/TNT unless otherwise negotiated.
Delivery is limited to stock on-hand. If an item is not in stock we will attempt to notify you with the contact information provided (email or phone).
A tracking number will be provided to you upon your request.
Orders may take up to 24 hours to be processed, not counting Public Holidays.  For time-sensitive deliveries it is recommended that you contact us for confirmation by email or telephone. Internet order receipt is not considered to be confirmation for a time-sensitive delivery. We always try our best to get orders out ASAP.
As conditions of this sale you agree to pay shipment costs unless otherwise stated at time of purchase, and if applicable, all "shipper penalties for incorrect or incomplete address entered". If shipper penalties are charged, complete documentation will be provided upon request. Please be sure to enter a complete and correct delivery address.

 

Warranty

We warrant our own products to be free from defects in materials and workmanship for one year from the date of purchase. We will, at our sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor. The customer is responsible for any transportation costs. The warranty does not cover failures due to abuse, misuse, accident, or extend to items subjected to unauthorized alteration or repairs. Other products we will provide the original guarantee of the manufacturer (or at least 6 Months). Not responsible for consequential damages.

Items in question must be accompanied by our issued sales receipt. We do not provide warranty support for items purchased elsewhere. You are welcome to read our english installation instructions on the web. English is being added to the German online instructions on a continual basis, please look at all pages of the document.

 

Returns and Exchanges

Returns and exchanges must be made within 30 days of delivery and must be pre-authorized by calling +971 4 4548388 or emailing info@touratech.ae for autorisation of return, you will then obtain a return number . Returns sent without authorization will be refused. All returns are subject to a 20% restocking fee. Items must be returned with a copy of the original sales receipt, in original condition in its original packaging, and must be saleable as new. Restock fee is assessed by the Returns Manager upon inspection and may be waived when store credit is taken (instead of a refund). Used, installed, blemished, incomplete items will not be accepted for return. Special order items may not be returned under any circumstances.

For warranty replacement please contact us at +971 4 4548388 or info@touratech.ae to obtain return authorization. A copy of the sales receipt must be included. Returns sent without authorization will be refused. Most products we sell are warranted for one-year from date of delivery.

 

Damages

We will not be liable for any loss or damage, including that caused by reliance on information obtained through the website. It is the responsibility of the user to evaluate the accuracy and completeness of any content provided by us User accepts all responsibility in evaluating his or her ability to install any item.